FAQ

Frequently Asked Questions (FAQs)

1. What payment methods do you accept?

We currently accept Swish as our sole payment method. Swish is a fast and secure way to make payments directly from your mobile phone. Simply select Swish at checkout and follow the instructions in the Swish app to complete your payment.

2. How can I cancel my order?

Orders can only be canceled within 24 hours after placing the order. If your order has already been fulfilled or shipped within 24 hours, we may not be able to accept your cancellation request. To request a cancellation, please contact our support team as soon as possible at info@lavirenza.com with your order number.

3. How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the courier's website. If you have any issues or questions about tracking, feel free to contact our customer support team.

4. Do you offer international shipping?

Yes, we offer international shipping. We ship to various countries and regions, and we are constantly working to expand our shipping options. For more details, please refer to our shipping policy or contact our support team.

5. What is your return and refund policy?

We accept returns within 30 days of receiving your order. Items must be unused and in their original condition. For more details on how to return an item, please visit our Return and Refund Policy page. Refunds will be processed once we receive and inspect the returned items.

6. How do I contact customer support?

If you have any questions or need assistance, feel free to reach out to our customer support team via email at info@lavirenza.com. We are happy to help with any issues you may have.

7. How can I manage my cookies and privacy settings?

We use cookies to improve your browsing experience. For more information on how we use cookies and how you can manage them, please refer to our Cookies Policy and Privacy Policy pages.

8. Do you offer gift cards?

Currently, we do not offer gift cards, but we are looking into adding this option in the future. Keep an eye on our website for updates!

9. Can I change my order after placing it?

Once an order is placed, we are unable to modify or change it. If you need to make a change, please contact us as soon as possible, and we will do our best to assist you before the order is fulfilled.

10. What should I do if I received a damaged or incorrect item?

We’re sorry if you received a damaged or incorrect item! Please contact us immediately at info@lavirenza.com with your order number and a photo of the item. We will help resolve the issue as quickly as possible and offer a return or replacement.